Bell has been awarded Retrofit Contractor of the Year at the 2025 Retrofit Academy CIC Awards ceremony in London. The panel, made up of industry leaders from businesses and academic institutions, recognised that Bell’s excellent record of customer satisfaction and its consideration of all aspects of the retrofit journey has set it apart from other contractors.
Run by the UK’s leading retrofit training and membership organisation, the awards are designed to recognise the best the retrofit industry has to offer and celebrate those blazing the trail for retrofit in the UK.
In this category, the judges were looking for evidence that entrants were consistently delivering high-quality, large-scale PAS 2035 compliant projects, responding to challenging timescales while maintaining excellent levels of customer service and embracing innovation to help raise standards and increase delivery.
The judges commented that Bell’s entry…
“Shows the desire to push boundaries and takes into consideration every part of a retrofit journey for all stakeholders”.
They also commended Bell’s high performance KPIs for customer satisfaction and the repeat business they receive. Investment that allows the company to carry out all the work for retrofit projects in-house was also noted, combined with the necessary internal upskilling to get the best out of employees. All of these factors helped ensure Bell was able to differentiate its strategy from competitors and secure this prestigious prize.
Steven Tucker, Executive Director of Operations (East) at Bell received the award on behalf of the company and commented,
“We are delighted to have won this award as it represents the culmination of a lot of hard work across the business. We have set ourselves ambitious objectives to ensure we are delivering the best possible service and exceeding environmental targets to bring residents and clients retrofitted properties that will stand the test of time. It’s wonderful to have all that hard work and ambition recognised and it puts us in a great position to build on our success in the coming years.”
To find out more about the retrofit services offered by Bell, go to www.bellgroup.co.uk.