Stafford Homes given a facelift by Novus

The projects division of Novus Property Solutions have recently completed a large-scale and comprehensive internal and external refurbishment for Stafford and Rural Homes.

Stafford and Rural Homes owns and manages more than 6,000 properties, making it the largest social landlord in Stafford, and has now completed its ‘Total Place’ project to upgrade properties on six streets, including Exeter Street where Novus has recently completed the £3 million refurbishment project.

The project to improve the appearance of the Exeter Street flats, which was co-ordinated by staff from Novus’ Stoke-on-Trent office, took place over an intensive 50-week programme. The overriding aim was to make a difference to residents’ quality of life by refreshing the whole environment in and around the flats.

The comprehensive programme involved external façade works, including new gable brick walls, Trespa cladding, and insulated render. The team also completed roofing and electrical works, installed new communal staircase balustrades, and landscaped the grounds of the properties.

The refurbishment and alteration works to the Exeter Street flats not only enhanced the appearance of the properties from street level, but also improved the thermal performance of the building, helping reduce fuel costs for residents and lower the building’s overall environmental impact.

Before the works began, Novus’ customer liaison officer visited all residents to discuss the process and timescale of the works, and how the project would affect them. The Novus team employed an open door policy throughout the project to ensure residents could contact a member of the site team at all times, with the liaison officer on site throughout and for a period after the works had been completed. This was key to the smooth running of the project.

Andrea Panayi, project manager at Stafford and Rural Homes, said:

“This is a flagship project for Stafford & Rural Homes, with the Exeter Street flats being the largest refurbishment we have ever carried out.

“It was important to us that we worked with a team we could rely on, who would take the time to understand our customers and their individual needs. The Novus team on site not only achieved this but excelled in the care and attention they gave to the customers and the way they communicated at all stages of the project.

“Carrying out work on this scale without any of the customers moving out of their home is no small achievement. The customers have really benefited from the improvements but most importantly they didn’t feel too much disruption throughout the journey.”

An official opening day was held for Novus staff and Exeter Street residents to celebrate the completion of the works, with raffle prizes, balloons and face-painting for local families.