Services and maintenance company going from strength to strength

It’s a case of two new repairs and maintenance customers in a matter of weeks for RFT Services* as the company continues to set its sights on commercial growth.

RFT has partnered with Breckland Council and The Salvation Army to provide planned works and a responsive repairs and maintenance service for their buildings.

The deals have been struck due to recognition of RFT’s excellent quality services, the unique way it operates and meticulous understanding of the customer.

RFT is a ‘systems thinking’ organisation which comprises a commitment to continuous improvement. This approach is embedded into everything the business does including service delivery – the reason for bringing the repairs and maintenance service in-house in 2013.

RFT won its first contract to provide repairs to Breckland Council in 2015, and when that recently expired, successfully bid for the new contract. RFT is also now working with The Salvation Army to provide maintenance services for their buildings across Norfolk and Suffolk.
Ceri Theobald, Head of Commercial and Business Development at RFT, said:

“I’m delighted to be able to announce the new deals and confident we will deliver an excellent service for these customers.

“We pride ourselves on putting the customer at the centre of everything we do and making the right decision for the property. We understand the challenges our customers face and therefore tailor our services to suit their needs.

“As well as focusing on efficiency and effectiveness, we also operate in a unique way as our profits are reinvested back into the business.”

Ralph Burton, Strategic Property Manager for Breckland Council, said although RFT only recently won the new contract to maintain the council’s 180 commercial and industrial properties, they had worked with the council since 2015:

“We already have a good, strong relationship with RTF, and because the company is based in Dereham they know the district, they know our property portfolio and understand our needs and requirements.”

Tom Rawlings MSc, Maintenance Surveyor for The Salvation Army, said:

“In 2016 I was appointed by The Salvation Army to deliver an affordable repairs and maintenance service to a mixed occupied portfolio of houses, churches, social centres and charity shops across Norfolk and Suffolk.

“I was in need of reliable, local contractors to help deliver a cost-effective service for the church and charity and in January I approached RFT.

“They have helped deliver a variety of successful planned and reactive maintenance projects across the region to the satisfaction of the end user.

“I am impressed with the level of service and enthusiasm provided to The Salvation Army’s repair and maintenance work, and I look forward to a continued, and successful, working relationship.”

Although a relatively new company, RFT Services continues to grow and develop. Two other recent significant areas of expansion are:

  • April 2016 – capital programme launched. At that time the average wait for a new bathroom and kitchen was 18 months to two years, which compares to the current three weeks and 9.8 (out of 10) customer satisfaction.
  • January 2017 – in-house grounds maintenance and cleaning service launched to provide improved service delivery.