80% of association tenants satisfied with their homes – NHBC survey

Eight in 10 housing association residents are pleased with their new affordable homes after three to four years of occupancy, new research has shown.

A poll carried out by the National House Building Council (NHBC) and supported by the Homes and Communities Agency revealed nearly two thirds (64 per cent) of respondents thought their home was much better than their previous residence, but 55 per cent reported issues caused by poor ventilation.

Tenants were satisfied with key design aspects such as building appearance and overall space provided, internal layout and security, but some were dissatisfied with parking provision (30 per cent) or storage space (27 per cent).

Issues caused by poor ventilation were flagged by 55 per cent of respondents, with dampness and/or condensation issues reported by 41 per cent of those surveyed, followed by mould (28 per cent) or lingering cooking odours (10 per cent). About 20 per cent found their heating controls difficult to use.

Neil Smith, Head of Research & Innovation at NHBC said:

“The standards of new affordable housing are such that most residents are still pleased even three or four years after moving in, long after the initial euphoria of having a new home has worn off.”

“This is great news, but there is still room for improvement. Providing more help to residents on how to run their homes more effectively should be a priority for housing associations and developers. The research highlights increasing expectations for parking and the challenge this creates for the overall design of developments.”